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Warranty and Post-Sale

We want to communicate that any requests for warranty claims of your new Pedralbes Group apartment, after delivery, the process is described below:

1. The client proceeds to send an email to [email protected] indicating the following information: project, apartment, direct contact telephone numbers and email, as well as a description as accurate as possible of the claim made.

3. After the visit, and observation of the situation, the assigned engineer will send you a communication indicating the process to follow for the resolution of the problem, as well as an estimated date of completion.

2. Our Post Sales Analyst is responsible for answering your email, and assigning a visit date to the apartment, for the purpose of assessing the situation and taking the actions of the place.

4. As a final step, the assigned engineer will provide you after the claim has been resolved, a form that you must complete in order to terminate your application.

It is also important to inform you that the claims are received in order of date and urgency, so the analyst of such department will be informing you about the order after the claim is received. Any questions or concerns you can contact us at [email protected] or by writing to WhatsApp 829-855-4241.

     

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    Sales and Information

    Sales Departament
    Office: 809-688-9945 y 809-688-9946
    Sales: [email protected]bes.com.do

    Human Resources: [email protected]
    Suppliers: [email protected]

    Hours of operation from Monday to Friday 8:00AM - 5:00PM
    and saturdays de 8:30AM - 12:00PM.

     César Nicolás Penson Avenue No. 62, Pedralbes Tower, 1st Floor, Gazcue, Santo Domingo Dominican Republic.

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