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Warranty and Post-Sale

We want to communicate that any requests for post-sale service of your new Pedralbes Group apartment, after delivery, the process is described below:

1. The client proceeds fill the next form indicating the following information: project, apartment, direct contact telephone numbers and email, as well as a description as accurate as possible of the request made.

2. Our Post Sales Analyst is responsible for answering your email, and assigning a visit date to the apartment, for the purpose of assessing the situation and taking the actions of the place.

3. After the visit, and observation of the situation, the assigned engineer will send you a communication indicating the process to follow for the resolution of the problem, as well as an estimated date of completion.

4. As a final step, the assigned engineer will provide you after the claim has been resolved, a form that you must complete in order to terminate your application.

It is also important to inform you that the post-sale service request are received in order of date and urgency, so the analyst of such department will be informing you about the order after the claim is received. Any questions or concerns you can contact us at [email protected] or by writing to WhatsApp 829-745-5487.









       

      Sales and Information

      Sales Departament
      Office: 809-688-9945(46)
      809-441-0033 / 829-638-3113 / 849-410-5703
      Sales: [email protected]

      Human Resources: [email protected]
      Suppliers: [email protected]

      Hours of operation from Monday to Friday 8:00AM - 5:00PM
      and saturdays de 8:30AM - 12:00PM.

      Simón Bolívar Ave. 195, Torre Corporativa Bolívar 195, La Esperilla , Santo Domingo Dominican Republic.

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